Frequently Asked Questions

Question: I already have a prescription from my doctor for custom orthotics and shoes why should I have an evaluation done?

Answer: Your doctor diagnosed your condition and perhaps even what modalities are needed. Your biomechanical assessment is needed so that particular features can be constructed or accommodated which will effectively relieve your problem(s).

Question: Will my custom orthotics fit in all of my old shoes?

Answer: Possibly. Some of your old shoes may work with your new orthotics if they have removable insoles and fit well. When you pick up your custom orthotics we recommend you bring a few pairs of shoes with you so we can trim the orthotic to fit the most pairs of your shoes. We recommend getting at least one new pair of shoes to go with your new orthotics so you have one pair of shoes that is fitted absolutely correctly and scientifically. About 90% of Americans wear their shoes too small, short or narrow than their feet. This analogy sums up our philosophy, the shoes are the cake and the orthotics are the icing. They work best when coordinated. You should also bring your favorite socks in so we have every layer that is to be used in the new footwear.

Question: What guarantee do I have that custom orthotics will solve my problem?

Answer: There is no guarantee with human beings and medicine or therapies. Because we make our custom orthotics in-house we have the capability of modifying them in unlimited ways. The more you pin point the problem, the better we will be able to correct the problem. Your job is to tell us what is wrong and our job is to provide solutions.

Question: I have a leg length discrepancy and need a shoe lift? Can you split the sole to add the lift?

Answer: We are experts at leg length discrepancy lifts and provide excellence in lift therapy.  To split a sole is to cut the bottom layer off, add the lift amount needed, then re-glue the original sole back on. The type of shoe and its sole will determine whether we can split the sole to insert a lift. This method is preferred for aesthetic reasons so we do this whenever possible. We are St. Louis’ experts at doing shoe lifts.

Question: If you have a shoe in stock that I like but I want a different color, will you order it for me?

Answer: Comfort Shoe Specialists thrives on special orders. Our inventory is extensive and we are unable to have every color in every size since our shoes come in multiple widths. When doing a special order, we require payment upfront. It usually takes between three and four weeks to get special orders, dependent on availability. We stock the best shoes from around the world so our patients may have to exhibit patience for some models that are stocked overseas.

Question: I know you carry Birkenstock and Finn Comfort but can you repair them?

Answer: Comfort Shoe Specialists can resole both Birkenstock and Finn Comfort in our laboratory. We can even repair linings in Finn Comfort if it becomes worn when the shoes are being resoled so the toe areas are accessible.

We also can repair cork on Birkenstocks and other cork based shoes as well as the soles. We can also raise the heels on Birkenstock when customers feel they are too flat. Since we are custom shoemakers and pedorthists, we have few limits so long as the jobs are doable.

Do you have a question that wasn’t answered here? We’ve got answers, just contact us.